Frequently Asked Questions

Find answers to common questions about our natural products, shipping, and more.

General Questions

Are your products natural?

Yes — every formula is crafted using real herbs, botanicals, oils, and natural bases.

Never.

Shipping

How long does shipping take?

Orders ship within 2–5 business days.

Currently no, but coming soon.

Product Use & Safety

Are your products safe for sensitive skin?

Yes. Everything is crafted with gentle, clean ingredients.

Most products are, but always consult your healthcare provider.

Orders & Refunds

What if my package arrives damaged?

Email us at info@shugaheals.org with photos.

We accept returns on unused, sealed items. Body oils, teas, butters, and personal care items
are final sale.